Betsafe Online Casino Terms

Welcome to Betsafe Online Casino. These Terms and Conditions govern your use of our website, mobile applications and all services offered under the Betsafe brand. By registering an account, making a deposit, or otherwise using our platform, you agree to be bound by these terms. We recommend that you read this document carefully before you begin playing at Betsafe Casino.

Who We Are and Our Licensing

Betsafe Online Casino is operated by three licensed entities forming part of Betsson Group, a company listed on Nasdaq Stockholm. Depending on your country of residence, your account will be operated by NetPlay Malta Limited, Rizk Nordic Limited, or BS Nordic Ltd, all registered at 199 Experience Centre, Ta' Xbiex Seafront, Malta. We hold licences from the Malta Gaming Authority and the Swedish Gambling Authority, and we are certified by eCOGRA for Safe & Fair standards. We are also members of the EGBA and hold ISO 27001 certification for information security. Site copyright belongs to Betsson Services Limited, and payment processing is supported by Clearpay Limited and 4P Solutions Limited.

Eligibility and Restricted Territories

You must be at least 18 years old, or the legal gambling age in your jurisdiction, to use our services. We do not accept players from a number of restricted territories, including the United States, United Kingdom, Spain, France, Germany, and several other countries listed in our full compliance documentation. Poker is not available to residents of Canada, and our sportsbook is not offered to residents of New Zealand. If you attempt to betsafe register from a restricted location, we reserve the right to close your account and void any winnings.

Account Registration and Security

To play at Betsafe Casino, you must create a single personal account. We require accurate personal information during registration, and you are responsible for keeping your betsafe login credentials confidential. We may request identity verification documents once your deposits reach €2,000 in a single transaction or across a rolling 180-day period, and we may ask for verification earlier based on our risk assessment.

• You may only hold one account with us per person, household, address, and device
• You must notify us immediately if you suspect unauthorized use of your betsafe casino login
• We may suspend or close accounts that breach these terms or involve fraudulent activity

Deposits, Withdrawals and Currency

We accept deposits via Visa, Mastercard, Maestro, Trustly, Skrill, Neteller, Paysafecard, bank transfer, and Apple Pay, with availability varying by country. The minimum betsafe deposit is €10, and the minimum withdrawal amount is €20. Your account currency is fixed at registration based on your country of residence, and any payments made in a different currency will be converted at a rate set by us.

Withdrawal requests are processed within 24 hours, though outstanding stakes must be cancelled before a full balance can be withdrawn. We impose a withdrawal limit of €50,000 per 24 hours unless a higher amount has been pre-agreed. Winnings generated from any bonus or free spins claimed prior to a deposit are capped at €100. From the 26th approved withdrawal within a calendar month, a 2% fee (minimum €5) applies. A fee may also apply if you request a betsafe withdrawal without having wagered at least the amount deposited. Your funds are held in a segregated account, protecting your balance in the unlikely event of insolvency.

Bonuses and Promotions

Our Betsafe bonus offers, including the welcome package, Level UP, Bonus UP, and various leaderboards, are subject to specific terms published alongside each promotion. Our standard welcome offer includes a betsafe casino bonus of 100% up to €100, plus 150 free spins and €15 in free bets, split across a first and second deposit. Free spins are awarded on Gates of Olympus and must be used within the stated validity period, while any resulting winnings become bonus funds subject to a 35x wagering requirement within 3 days.

Deposit bonus funds carry a 35x wagering requirement in casino or live casino games, completed within 30 days, or a 12x requirement at minimum odds of 1.80 for sportsbook offers. Free bet winnings must be wagered once at odds of 1.50 or higher. We apply a maximum bet limit of €6 per round, or €0.50 per line, while a bonus is active. Deposits made using Paysafecard, Skrill, or Neteller do not qualify for our promotional offers, including any betsafe no deposit bonus or betsafe promo code campaign we may run. Only one welcome offer per account is permitted, and choosing a casino welcome bonus disqualifies you from claiming the sportsbook version, or vice versa.

We reserve the right to withhold or reclaim bonus funds and related winnings if we determine that a bonus code, free spin offer, or promotional campaign has been abused, including through the use of multiple accounts. Any betsafe bonus code we distribute is valid only for the specific promotion and timeframe stated at the time of issue.

Games and Software

Our Betsafe casino library features more than 2,500 games from leading providers including NetEnt, Microgaming, Play'n GO, Pragmatic Play, and many others. Our betsafe live casino is powered by Evolution, Playtech, Authentic Gaming, and additional partners, each operating under their own gaming licence. You can access our full library of betsafe slots, table games, and live dealer tables through our website, our mobile browser platform, or our dedicated betsafe casino app for Android devices. We continuously update our mobile casino offering to ensure a smooth and secure gaming experience wherever you play.

Jackpot games, including titles within the Mega Moolah network and over 150 daily jackpot games, are available for real-money play only. We do not guarantee the availability of any specific title at all times, as our game catalogue may change due to provider agreements or regulatory requirements.

Responsible Gambling

We are committed to promoting responsible gambling across our platform. We provide tools including deposit limits, session reminders, self-exclusion, and reality checks to help you manage your play. If you feel your gambling behaviour has become a concern, we encourage you to contact our support team for guidance and resources.

Customer Support and Dispute Resolution

Our support team is available 24/7 through live chat and email at support-en@betsafe.com, with an average response time of around 30 seconds. Should you have a complaint that we cannot resolve directly, you may escalate the matter to csmanagement@betsafe.com, and subsequently to eCOGRA, the MGA Player Support Unit, or ARN if you are a resident of Sweden.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We will notify you of material changes, and your continued use of Betsafe Online Casino after such updates constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of your rights and obligations as a player at Betsafe.